Return and policy
RETURNS AND EXCHANGES
We accept returns and exchanges within 14 days of delivery. All returned or exchanged items must be in an unworn condition and packaged in its original box.
Return shipping is the responsibility of the customer. All pieces must arrive in perfect condition. Lost returned items can not be refunded so we suggest you use a tracking service.
Custom orders are not eligible for a return, but we are happy to issue you store credit in the form of a gift card or an exchange for another item. We deduct $6 from your refund to cover the cost of the return shipping label and $18 for international orders.
If you are not happy with your purchase for any reason please contact us at [email protected] so we can send you the return shipping address.
-We can not accept Returns or Exchanges on custom or personalized orders.
-We can not accept returns on Earrings for hygiene reasons.
-All Sale items are final and can not be returned or exchanged. This includes items that are bought with a Sale Discount Code but not the WELCOME discount upon signing up for our Newsletter.
SHIPPING:
Your item will ship out within 3-7 business days. Customized products except. We use the shipping address you have entered on our checkout form, so please make sure it is correct. We are not responsible for errors in your shipping information. If a package has the wrong address it can take some time until it is returned to us before we can re-ship or refund your purchase. We can only do this once the package has been returned. If the package needs to be re-shipped there will be a new shipping fee.
Free Shipping for orders over $99
In rare instances please allow an addtional 20 days for packages that are taken into customs or the mail service in the destination country is slow. These unexpected delayes are beyond our control.
Please note that once your order arrives in the country of destination, local taxes and local duties may apply and they differ from country to country. Please check with your local post office for these taxes and duties are the responsibility of the purchaser.
Except as otherwise set forth herein, the risk of loss for and packages purchased from Viva Los Joy passes to the purchaser upon delivery to the carrier chosen by the buyer. Packages marked as "Delivered" are no longer the responsibility of Viva Los Joy.
Email：[email protected]
VivalosJoy
Customer Service Department
1306 Pine Circle
Spirit Lake, Iowa, 51360
Phone: 01-213-451-7451
Address： 3700 Casa Verde St, Apt# 2435
San Jose, CA 95134 ，US